出租车公司招聘客服
公司名称 :Cars and Trips | Best Car Rental in SG | Gojek Car Leasing
工作性质: 全职,兼职
经验要求: 需要
学历要求 :Diploma
签证要求 :PR , 永久居留
工资水平 :面议
邮件 :jackson898905@outlook.com
工作亮点 老板人好,环境高大上,成长空间
公司地址 :1 Bukit Batok Cres, #02-57 Wcega Plaza, Singapore 658064
公司简介
We work with local car rental vendors to ensure that our clients are never without an option for too long. With a convenient pick up and drop off location, every client can rest assured knowing that they have a local car share partner who they can count on to get them to where they need to go on a daily basis./p
With an integrated payment system, all of our clients can reap the benefits of an assured and safe payment system that helps to confirm your booking without worry or concern. In addition, we hold your funds and will never process a single dime until your booking is complete!
工作介绍
岗位职责
1、受理司机的电话咨询,及时解决并回复司机的问题和诉求
2、主动联系投诉乘客,安抚乘客并解决乘客的相关投诉问题。
3、具备处理问题、安排进展、跟进进程、沟通及疑难问题服务的意识跟能力,较大限度的提高乘客和司机满意度。遇到不能解决的问题按流程提交相关人员或主管处理,并跟踪进展直至解决。
4、参与拟筹建客服团队,形成FAQ对接外包客服部门,提高外包客服接听处理效率,响应运营部需求
任职资格
1、沟通表达能力佳,具有一定抗压能力,责任心强
2、熟练操作办公自动化设备及OFFICE软件
3、具备良好的学习力,执行力和团队合作精神